Frequently Asked Questions (FAQ)
What products do you offer?
We offer a variety of custom products, including t-shirts, hoodies, sweatshirts, mugs, and hats. Our items can be personalized for special occasions like Christmas, Valentine’s Day, Mother’s Day, and more.
How do I place an order?
Placing an order is easy! Browse our website, select the products you want, choose your customization options, and add them to your cart. Proceed to checkout, enter your shipping details, and complete your payment.
What is your processing time?
Orders are processed within 1-3 business days. During peak seasons or holidays, processing times may be slightly longer. We’ll keep you updated on your order’s status.
How long will shipping take?
Shipping times vary based on your location. Generally, orders are delivered within 3-7 business days after processing. For orders over $50, shipping is free. International shipping is also available, but delivery times may vary based on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery for eligible items. To be eligible, items must be unused, unwashed, and in their original condition. For hygiene reasons, certain items like intimates, swimwear, and earrings are not eligible for returns.
How do I initiate a return or exchange?
To start a return or exchange, please contact us at ink.credible.finds@gmail.com. Provide your order number and details about the item you wish to return or exchange. We will guide you through the process.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase, provided they have not already been shipped. If your order is in transit, you may follow our return process once the item is delivered.
What is your policy on made-to-order items?
Made-to-order items are custom-designed specifically for you and are not eligible for return or exchange unless they arrive damaged or incorrect. Contact us at ink.credible.finds@gmail.com within 7 days if you encounter any issues with made-to-order items.
Do you offer gift cards?
Yes, we offer gift cards for purchase. Gift cards can be used towards any of our products and are perfect for gifting.
How can I contact customer support?
For any questions or assistance, please email us at ink.credible.finds@gmail.com. Our customer support team is here to help with your orders, returns, and any other inquiries.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your package and get real-time updates on its delivery status.
Do you ship internationally?
Yes, we offer international shipping. Delivery times will vary based on your location. Please be aware that international orders may be subject to customs duties and taxes.
Where can I find your social media accounts?
Follow us on social media for the latest updates and promotions:
- Instagram: @inkcrediblefindsco
- Facebook: Ink-Credible Finds Co.
- TikTok: @inkcrediblefindsco
If you have any other questions or need further assistance, please don’t hesitate to reach out to us at ink.credible.finds@gmail.com. We’re here to make your shopping experience enjoyable!